Shipping Policy
The items will be shipped out within 24 hours during working days after we receive your payment, which means our carrier will pick up the items within 24 hours. You will receive an automatically generated e-mail including the carrier's information and a tracking number as soon as the item has been dispatched. You can track your item on the carrier's official website.
The fulfillment of the delivery will take 2 to 5 business days affected by the distance and the carrier's operational efficiency. Your patience will be highly appreciated when expecting the items. When encountering with force majeure, the processing of orders will be delayed. Nevertheless, it is ensured that your order will be processed in a fast manner when weather permits. Thank you in advance for your understanding. If the item is damaged in transit, please contact us within 3 business days, we will exert great effort to resolve this.
Once order is placed, we can not cancel order since we process orders right away.
Note:
1. Please be sure to verify you have the correct shipping address on your order PRIOR to making payment as this is the address we will ship to.
2. We are not responsible for any return shipping cost in case that you don't like the item after you buy it or you place a wrong order.
Return Policy
FREE RETURN
We stand behind our products and want you to be satisfied with them. We'll always do our best to take care of customers, and that's why we offer a straightforward, hassle-free return policy.
Return Process
You have 30 days from the date of purchase to return any item purchased from our store.
Please securely pack the item in its original packaging, including any accessories or manuals that came with the product.
To initiate a return, please contact our customer service team at sales@exacme.com/or call 1-323-597-1109 for any help.
Return Conditions
We accept the return of items that are in new, unused condition, with original tags attached and all original packaging and other components included.
Refunds will be issued in the original form of payment for the price of the item, including taxes.
Refund Process
Once we receive your returned item, please allow up to 1-2 business days for us to process your return.After your return has been processed, it may take an additional 1-2 billing cycles for the credit to appear on your statement, depending on your credit card company's policies.
We value your satisfaction above all. Should you have any questions or concerns regarding our return policy, or your specific return, please don't hesitate to reach out to our dedicated customer service team.