How much assistance will I require to set up the trampoline?
Although one person may set up a trampoline frame, net, and mat, we prefer that two people work together. It’s a much faster and more smooth procedure this way!
How long does the trampoline come with a warranty?
To learn about the warranty, please click here.
Do I need any previous gymnastics experience?
No, anyone can jump on a trampoline since no prior experience is required. Make sure you stay inside your skill set when jumping. Don’t anticipate flips to be simple and that you should try them right away.
For beginners, a simple bouncing should do. You don’t have to be a gymnast to utilize a trampoline, and there are a number of health benefits to trampolining that should persuade you!
What should I do if I live in a windy area?
The trampoline and enclosure should be anchored to the ground in windy areas using a trampoline Anchor Kit. During severe winds we strongly encourage removing the trampoline mat by disconnecting all of the springs, or disassembling the entire trampoline.
Should I take my trampoline and enclosure down for the winter?
To store the trampoline for the winter, remove the jumping surface (mat), the springs, and the frame pads (leave the rail pieces and legs attached). To store the safety enclosure, just remove the net (leave the poles attached). Assembly times will be considerably shortened from the original trampoline and enclosure installations.
How do I return a product?
For quality issues or package damage, we can return it for free. But for order that customer do not want or buy mistake, customer needs to pay for the return shipping cost.
Our return address is Newacme LLC 2411 Bear Corbitt Rd STE 1 New Castle, DE, 19720. Also we can provide a prepaid return label and the customer could directly print it out and paste on the box. Then we will deduct the shipping cost from the refund.
What about assembly method?
There are 3 ways for assembly the trampoline：
1.There are assembly instruction in the trampolines package.
2.Our website have assembly video for customer reference.
3.You can contact us with email: sales@exacme.com.
Can I make changes to my order?
Of course you can and if you want to change or cancel your order, please contact us as soon as possible. Please understand that you may be asked for handling fee if your request is received after 24 hours of the purchase because we usually fulfill your order in 24 hours.
How long would the delivery take?
It depends on your address. Generally it takes 3-5 business days( weekends and holidays are not included).
Who shall be using it?
If older children, ages 8 and up, will be using the trampoline, 12 ft trampolines can be purchased, while 14 ft / 15 ft trampolines are only for teens or if numerous youngsters will be playing games.
Always attempt to match the trampoline size to the age and skills of the youngsters. The size of your garden is also a consideration. Take those factors into account, and you’ll end up with the ideal size for your requirements!